When and how information is collected
We collect personal information when you:
- Purchase, order, return or exchange products and services
- Register on our website
- Track your order through website
- Sign up for website
- Send or purchase
- Participate in our promotions or surveys
- Contact us with a comment, question or complaint
- Through facebook page
Information collected when you shop at stores
You do not have to provide us with any personal information when you make cash purchases at our stores. However, if you use a credit or debit card for your purchases online we will Not store your card- related information in order to process your payment. We may also collect your suggestions, complaints or inquiries through emails or complaint/suggestion forms.
Information collected by website
We store information of members, including their purchase order history and history of rewards points collected over a specific period. However, we do not authenticate members’ personal details and, therefore, cannot be held liable for any misinformation received or fraud or identity theft cases that any member may be charged with.
Registered shoppers – We store basic information and purchase history of a registered member in order for members to track their orders.
Information collected through website analytics
IP address – You can visit our website without telling us who you are or providing us with any personal information. However, we collect the Internet protocol (IP) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
Information collected by social media platforms
You may choose to engage with our content on or through third-party social networking websites, plug-ins and applications. If you choose to do so, you may allow us to have access to certain information associated with your social media account (such as, name, username, email address, profile picture, and gender information) to receive our content or as a requirement of the operation of the website, plug-in or application. But don't expose to any 3rd party.
Information collected for legal obligations
We may be required to provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by the law in Bangladesh.
Security of personal details
Your privacy is important to us. We ensure practical administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. Our measures to safeguard personal information in our custody and control include, providing access to personal information only to employees and authorised service providers who require such information for the purposes described in this privacy and security policy. To provide you with an increased level of security, online access to certain personal information may be protected with a password you create. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
Updating your profile
If you wish to access or update your profile details that we have about you, or to correct factual errors in our records, please contact us. To protect your privacy, we will take necessary steps to verify your identity before granting access or making corrections. You can also easily update your account information by logging on to your account.